Suspended Amazon account or listing: the appeal
Suspensions, suppressed listings and policy violations: diagnosis, case file, appeal and follow-up.
01
Who it is for
- Accounts or listings that are suspended, suppressed or have open policy violations.
- Brands in regulated or sensitive categories that need to put their documentation in order.
02
What it includes
It combines these modules from the catalogue:
Module 9
Suspensions and policy violations
An urgent service for listings and accounts with issues.
Module 10
Brand protection and compliance
Prevention and documentation for sensitive categories.
03
How it is charged
Per case
Each case is quoted separately, by phase. Urgency and the product category drive the price. The final decision is Amazon’s: we work the case, we do not promise the outcome.
04
How we work
- 1
Diagnosis
Amazon’s notification and its likely cause.
- 2
Case file and appeal
Corrections to copy, images and attributes, documentation and a plan of action.
- 3
Follow-up and prevention
The case until it closes, and a periodic review of account risks.
05
What we need from you
- Access to Seller Central with the minimum permissions to see the case.
- Amazon’s notification in full, exactly as it arrived.
- Supplier invoices and documentation of authenticity and traceability.
- Certificates, labelling and technical documentation, if the category requires them.
06
Frequently asked questions
Can you guarantee that Amazon will reinstate my account?
No. The final decision is Amazon’s, and so are its timelines. What we do is the work behind it: diagnosis of the cause, corrections, case file, appeal and follow-up of the case.
How long does it take to resolve?
Response times are set by Amazon, not by us. Our side is preparing the case file with the urgency the case needs, and that urgency is one of the variables in the quote.
How is it charged if the case gets complicated?
Per case and by phase. Each phase is quoted before it starts, and anything that was not in scope is quoted separately.
07
What usually comes next
From the product to the bottom line.
Tell us about your account and what you want to solve. We will come back to you with a proposal and a fixed scope.
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